Terms and Conditions
The ticket is valid only for the particular voyage indicated therein and shall not be honored if used in any other voyage. The Carrier strictly operates a port of call/destination and point-to-point liner service and is not responsible for any connecting travel of the passenger beyond the port of call/destination or points stated on the ticket. The ticket is non-transferable and shall not be used by any person other than the passenger named therein. No refund or replacement shall be made on lost tickets. The ticket may be refunded or revalidated only within six (6) months from date of issuance. Refunds are limited to, regularly purchased tickets only. Tickets bought on promotion or discounts are not subject to refund and shall be governed by the terms and conditions of the promotion or discount.
The passenger agrees to abide all the terms and conditions written herein upon purchase of this ticket. The passenger must check-in 30 minutes before the published departure time; otherwise, failure to do so will result in the cancellation of the ticket. This is for seat confirmation. The passenger undertakes to comply with the rules, regulations and all other passage/carriage conditions posted on board the vessel and at the ticket sales office and passenger terminal. The carrier is not liable to the Passenger for any loss or damage suffered by the Passenger through his or her failure to comply with the laws, regulations, orders, demands and travel rules of the carrier and/or competent public authority. Valid proof identity must be presented whenever required upon check-in. If it is found that the person presenting the ticket is not the same person named as passenger herein or if such person is unable to satisfactorily prove that he/she is the same person named in the ticket, then the Carrier has the right to refuse carriage to such person and invalidate the ticket so presented.
Carrier reserves the right to search the passenger and his hand-carried baggage for any prohibited materials and substances and seize such if discovered, in coordination with the proper authorities. A passenger refusing to be searched shall not be allowed to board his designated voyage. Carrier further reserves the right to refuse to carry at any time, any baggage discovered to contain any Non-Allowable Baggages
Dangerous items such as ammunition, fireworks, flammable liquids and solids, compressed gases, corrosives radioactive materials, oxidizing materials, poisons and infectious substances, extremely bulky items and items in commercial quantity are not allowed on board. Firearms have to be turned over to the Vessel Captain and head Security before boarding. Baggages that require special packaging such as fruits, fish and other similar items shall not be allowed unless properly packed and sealed. All cargo classed under the International Maritime Dangerous Goods (IMDG) are also not allowed on board.
Carrier reserves the right to refuse to board for any valid reason passengers with contagious diseases and patients without medical clearance to travel issued by a physician or any competent medical practitioner. Pregnant women with less than or equal to 24 weeks or 6 months to a full term must sign a waiver of liability in favor of the carrier and must present, upon boarding the vessel, a medical certificate attesting to their fitness to undertake sea travel, otherwise, the carrier reserves the right to deny them boarding the vessel. Pregnant women with more than the allowable pregnancy period may be denied boarding. Sick passengers must present, upon boarding the vessel, a medical certificate attesting to their fitness to travel. The carrier reserves the right to verify their health condition and may, at its sole discretion, deny their boarding. Unruly passengers and those who refuse to comply with the passenger’s obligations in this ticket shall also be denied boarding. Prisoners shall only be allowed on board if escorted by authorized members of the Philippine National Police. The carrier reserves the right to determine the seating of the prisoners and their PNP escorts to ensure the safety of the passengers and crew. The carrier shall refuse to board person who is mentally ill or psychologically unstable. The carrier will not accept any unescorted minors unless they are accompanied by an adult. Unescorted minors will only be accepted for boarding if the Carrier was advised properly and the required turnover to the Carrier’s Terminal personnel and vessel crew was made. The adult purchasing the ticket for the unescorted minor is required to present documents proving his/her affinity and/or consent that the minor is allowed to travel alone.
Each passenger may bring on board only one (1) hand carried baggage. Weight of hand-carried baggage must not exceed Fifteen (15) kilograms and dimensions must not exceed 25 cm x 35 cm x 40 cm. All other baggages must be checked-in. In the case of hand carried Baggage or objects, the liability of the Carrier for loss, damage or delay, in case such loss, damage or delay was caused by the act or negligence of the Carrier and not by any cause beyond its control, is limited to One Hundred Pesos (PHP 100) Philippine Currency, per passenger. Only personal items such as laptop computers, cameras, cellular phones, mobile, landline phones, DVD players, other personal electronic items, toiletries for daily use, clothing for daily use, medicines for daily use and other similar personal items are allowed as handcarried baggage. For safety reasons, handcarried baggages are not allowed to be placed on the aisle of the vessel.
The liability of the Carrier for loss, damage or delay of Checked Baggage or of any object contained therein, attributable solely to the act, omission or negligence of the Carrier and not by any cause beyond its control, is limited to the sum of One Hundred Pesos (PHP 100) Philippine Currency, unless the Passenger has declared a higher value at the time the Checked Baggage was handed over to the Carrier and has paid a supplementary sum therefor in accordance with Carrier’s Tariffs. All unescorted baggages will be treated as cargo.
Baggage unclaimed within thirty (30) days from the date of completion voyage shall be disposed of in accordance with law. Carrier reserves the right to charge storage fees for unclaimed baggages.
No live animals will be allowed on board. Exceptions are fighting cocks, dogs, cats, rabbits and other household pets, provided that the passenger presents a Quarantine Permit and the animals are properly caged. Plants are likewise accepted if a Quarantine Permit has been secured. To be allowed to board, animals should be properly caged or packaged and are not allowed to be kept in the passenger area. All live animals transported by the Carrier shall be at passenger/owner’s risk
Refunds will be made provided that the unused set of ticket is surrendered to Carrier not later than six (6) months after the date of issuance. Refund assessment shall be as follows: a) If the ticket is not yet check-in, 20% surcharge before departure or 40% after departure shall be collected; b) If ticket is checked-in, but the vessel not yet departed, 50% surcharge shall be collected; and c) No refund or revalidation of checked-in ticket once the vessel departed. Please note that the booking fee is non-refundable.
Carrier shall not be responsible for the subsistence of passengers or for any damages of lost time due to vessel delay/trip cancellation. Carrier reserves the right to bring the passengers to the port of destination stated in the ticket by other reasonable means possible or refund the value of the ticket. The Carrier may divert any voyage to any port other than the port of destination if it is unable to dock at the port of destination for reasons beyond its control. In such an event and unless the carrier is subsequently able to continue to the original destination, the carriage shall be deemed complete when the carrier arrives at such other port.
The Carrier shall not be responsible for the injury or death to passengers or for the loss, damage or deterioration of baggages or objects if such is caused by events which could not be foreseen, or which, though foreseen, were inevitable such as flood, storm, earthquake, lightning, or other natural disaster or calamity; act of the public enemy in war, whether international or civil; act of omission of the shipper or owner of the goods; the character of the goods or defects in the packing or in the containers; order or act of competent public authority; other acts of God; or other events arising from force majeure or events beyond the control of Carrier, its officers, crew, agents and employees. Claims for injuries, death and other liabilities must be filed with the Carrier within thirty (30) days from the day the passenger disembarks the vessel or from the day the vessel arrives at the port of destination, whichever is earlier. For loss, damage or deterioration of baggages or objects, a written notice of claim for must be filed with the Carrier within twenty four (24) hours from receipt and sixty (60) days from accrual of the right of action for instituting a court action, which periods must concur. The carrier shall have no liability whatsoever if the passenger fails to file the claims within the periods stated above. In case of abandonement of vessel, the “no vessel, no liability” rule shall apply.
All suits arising of this contract shall be under the jurisdiction of the courts of Cebu City, to the exclusion of all other courts.
Fare rates, sailing schedules and time of departure are subject to change at any time without prior notice. Any unauthorized alteration or perforation of this ticket shall render the same null and void.